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Updating the Service Address for a Customer

Ricardo Mendes
  • Updated

Overview

You want to update the Service Address for a customer.

 

Solution

To update the service address, please follow these steps:

  1. Log in to the CSR site.
  2. Search for the customer using the account number:
    Search_-_Account_Number.png

  3. Go to the Utility Accounts (ESI/LDC) tab and click Edit.
    Customer_-_Utility_Accounts_-_Edit.png

  4. Edit the service address:
    Customer_-_Service_Address.png

  5. Click Save.

<supportagent>

The address can also be updated from QAT with query ID 1407. You will need the PremNo/UtilityAccountNumber to update it through the QAT. If you have only been provided the Customer No., you can find the PremNo with the following query

select Premise.PremNo from Premise
join Customer on Premise.CustID = Customer.CustID
where Customer.CustNo='<client provided customer number>'

Once you have all the details, select the client-specific DB for the query in QAT, and populate the address fields as supplied.

</supportagent>