Overview

For a given premise address (eg: Address A), a customer provided an incorrect address of another premise (eg: Address B) and so the account of the actual customer of Address B needs to be changed to reflect as active(in case it was inactive) since this was an inadvertent switch within the same company and so, all the usage and billing goes to the actual customer of Address B which can be moved later.

Solution

Open a Support ticket with the appropriate account numbers to get this cleaned up.

<supportagent>

Support should submit a Switch request for the actual customer of Address B using the below steps:

1. Login to the client's CSR portal.
2. Using the search box at the top, search for the customer at Address B with their account number.
3. The customer record will open. Go to the Utility Accounts (ESI/LDC) tab for the customer.
4. Click the Create market transaction icon.
5. Select switch request.

After the switch request is accepted, the Premise on the account at Address A will be dropped.

In order to verify if consumption is being received or not for the actual customer of Address B use the below steps:

1. Login to the client's CSR portal.
2. Using the search box at the top, search for the customer at Address B with their account number.
3. The customer record will open. Go to the Utility Accounts (ESI/LDC) tab for the customer.
4. Click the View Consumption icon.
5. Click 867.

</supportagent>