Your customer has renewed their contract recently to a particular product, but it's not reflecting on the Aurea CSR site. Hence, you want this product to be synced over in Aurea so that it's applied to the customer's account.
Open a Support ticket with the below information:
- Account number of the customer where the changes need to be made
- The plan name that needs to be applied to the customer's account
- The start and end date for the plan
- Monthly Subscription Fee (MSF)
- Early Termination Fee (ETF)
After the changes are made by the Support team, you will be informed about it.
Support should follow the steps outlined in the Applying A New Rate To An Account article.