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Inactive User Reactivated

Sanket Ghia
  • Updated

Overview

You had placed a request to deactivate a user a few months ago and had also received a confirmation for the same. However, when you pulled the recent user list, that user is shown as active. You would like to know if this user was never deactivated or if there was a request to reactivate this user, then the request was placed by whom.

Solution

The changes related to user login are not tracked by Support. Someone could have reset the user and made it active once again from your side.

The information that can be provided by Support in such cases is only the dates when that user's password was changed last and when that user was able to successfully login last.

If you want this information, then open a Support ticket with the user ID of the user that was deactivated and then got reactivated. Below are the steps to get the user ID of the user:

  1. Login to your CSR site.
  2. Go to Administration Menu > Security > User Setup.
  3. Search for the user on that page using any of the search options (screenshot will be added in the article).
  4. Click on the user. This will open all the details of that user.
  5. From the URL of that page, copy the value of the UserID parameter/field and mention it in the Support ticket. Eg: https://aes-csr.<client domain>.com/Security/UserDetail.aspx?UserID=1234. So, in this case, you will send the value 1234 in the ticket.

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You should have access to the Jump server for performing the below steps:

  1. Login to the Jump server 10.185.40.141.
  2. Open Microsoft SSMS and connect to aes.cons.com.
  3. Click New Query in the top bar.
  4. Run the below query:
use <Client specific Database>;
select LastPasswordChangeDate, LastLoginSuccess from SecUser where UserId=1234;

Send the results of the query to the client.

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