Overview

Incorrect card number error received by your customer when they were making an online payment using a checking account.

Information

This error is received when the payments are rejected by the payment vendor.

So, the CIS Support team isn't able to do much here.

<supportagent>

If the client opens the ticket even after reading the above, then the steps from the Confirming Customer ACH Status article should be followed to see if any other error messages are seen.

</supportagent>