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  2. CIS
  3. Customer Account - General

Customer Account - General

  • Why MVI transactions are not being sent to the utility?
  • Pulling usage for accounts for specific date range
  • Update service dates to same date for account
  • Updating account status to Enrollment Cancelled
  • Waiving/Reversing disconnect fee for accounts
  • Resolving missed bill window for customers
  • Resolving Amount Due in ledger not matching with Balance due for account
  • Updating field Rate Code in customer's Billing Information section
  • Updating Note for customers
  • Adjustment Mapping for Aurea items or GL Account Code
  • Why account status changed at Aurea end from Enrollment Accepted to Enrollment Cancelled?
  • How To Deactivate a Meter?
  • Deleting/Terminating Users
  • Fetching Account ID for gas accounts
  • Activating Accounts or Sub-Accounts in CSR Portal
  • Getting Last Time User Logged In to CSR Portal
  • Assigning/Unassigning Permissions to CSR Users
  • Inactive User Reactivated
  • Applying Credit to Customer Accounts
  • Update Sold Date
  • Apply 30-day Protection on Customer Accounts
  • Credit/Waive Late Fees for Customer Accounts
  • Missing Contract Renewal
  • Invoice Issues Due to Inadvertent Switch of Addresses
  • Updating monthly fee for an account
  • Get Email Addresses for Accounts
  • Placing a Dunning Hold for a List of Customer Accounts
  • Creating a support ticket
  • Adding customer account under Master Account
  • Updating Email Address/Name/Home Phone in 'enrollcustomer' Table
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